Service Delivery

The City’s strategy for providing services to the community focuses on making transactions convenient and easy for the public, and more efficient for City staff by reducing the time and cost of managing requests.

Eden Prairie residents can do business with the City in person, via mail, by phone and online. In order to allow the public to engage with and conduct business on their own terms, we are continually looking for new ways to make it easier and more efficient to interact with the City.

Intuitive Website — The City’s website navigation is designed for a user-friendly experience by offering several ways to find the same information. Homepage graphics provide one-click access to the most frequently visited topics on the website, as determined by research conducted prior to designing the site. The “I Want To…” menu provides a quicker way for the public to find the most frequently requested information.

Contact Us — If you can’t find the answer you’re looking for on the website, there are several ways you can “contact us” and receive a response within one business day: submit a Contact Us online form, call the number listed on the Contact Us form or contact a staff member directly via the phone or email address listed in the staff directory.

EP SEE CLICK FIX — Residents can use their mobile devices to take a picture of something that needs to be fixed – such as a pothole or damaged playground equipment – and submit the geographic location automatically (using GPS technology), along with the photo, directly to the appropriate City staff member(s) who can resolve the issue. Once fixed, the individual who reported the issue is notified.

Frequently Asked Questions — The most frequently asked questions (FAQs) to the City have been compiled into a list of questions and answers organized by department and subject area, and are accessible in a variety of locations on the website. The list is continually updated as we receive new questions.

Mobile Website — When users access the City website with a mobile device, the mobile version of the site is automatically displayed, which is compatible with all major smart phone and tablet operating systems.

Online Transactions — The City currently offers several services that can be conducted online, such as EP Bill Pay for water and sewer customers, the ePermits Portal for building permits and Parks and Recreation program registration. Online services will continue to grow as technology and funding allows.

Stay Connected — The Stay Connected page of the website lists the various ways you can receive information and engage with the City, such as CITY NEWS email/text subscriptions, the CITY CONNECT online engagement platform, and social media sites, such as Facebook and Twitter.