Water and Sewer Utilities FAQ

Frequently Asked Questions

Below is a list of frequently asked questions pertaining to the Eden Prairie water and sewer utilities.

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  • Drinking Water

    • Are there more pollutants in drinking water today than there were 25 years ago?

    • How do I know if there is lead in my drinking water?

    • How does lead get into household water?

    • Is “new” water better than treated water?

    • Is the fluoride and chlorine in my drinking water safe?

    • What causes the rusty color in my water?

    • What chemicals are used in the treatment of Eden Prairie’s water?

    • What if my water has an unusual odor?

    • What is the hardness of City water?

    • When my water comes out of the tap, it looks cloudy, but then clears up. Should I be concerned?

  • Water and Sewer Utility Information

    • Can I get an exemption from the City's Lawn Watering Restrictions if I have new landscaping?

    • Can I make an appointment to get my water turned back on?

    • Does a City maintenance person have to come inside the house to turn the water on?

    • Does the City of Eden Prairie make a profit on its water and sewer utilities?

    • How are water meter readings conducted?

    • How do I know if there is lead in my drinking water?

    • How do I shut off my water?

    • How does lead get into household water?

    • Is the fluoride and chlorine in my drinking water safe?

    • What are the appointment hours for meter repairs?

    • What are the lawn watering restrictions in Eden Prairie?

    • What can I do to improve water pressure?

    • What causes the rusty color in my water?

    • What chemicals are used in the treatment of Eden Prairie’s water?

    • What do I do if water is leaking near the water meter or if water is coming out of the ground in my yard or in the street?

    • What if I have a water leak?

    • What if I only have cold water?

    • What if my water has an unusual odor?

    • What is the metal fixture in my yard or driveway?

    • What is the hardness of City water?

    • What is the repair-expansion project fund charge on my water bill?

    • What is typical water usage?

    • What uses the most water in my house?

    • When my water comes out of the tap, it looks cloudy, but then clears up. Should I be concerned?

    • Where can I apply for a lawn watering exemption permit?

    • Where can I find information about Eden Prairie drinking water quality?

    • Where is my water meter and how do I read it?

    • Who is responsible for maintenance of meters, meter valves and the water service lines?

    • Who should I call if I have a water emergency?

    • Why is my water off?

  • Water Quality

    • Are there more pollutants in drinking water today than there were 25 years ago?

    • Do I need to take special precautions with drinking water?

    • Do we have less water than we did 100 years ago?

    • How do I know if there is lead in my drinking water?

    • How does lead get into household water?

    • Is “new” water better than treated water?

    • Is it true that once you use water, it's gone?

    • Is the fluoride and chlorine in my drinking water safe?

    • What causes the rusty color in my water?

    • What chemicals are used in the treatment of Eden Prairie’s water?

    • What if my water has an unusual odor?

    • What is the hardness of City water?

    • When my water comes out of the tap, it looks cloudy, but then clears up. Should I be concerned?

    • Where can I find information about Eden Prairie drinking water quality?