Water and Sewer Utility Billing FAQ

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FREQUENTLY ASKED QUESTIONS

The City's Utilities Division operates the water, sanitary sewer and storm sewer systems for the community.

These services are funded entirely by user fees – not by tax dollars. Therefore, the utility rate structure is designed to maintain the system as it ages and encourage water conservation. More than 75 percent of all residential customers fall in the 0-36,000 gallons range of water used per quarter.

Water and Sewer Utility Rates [PDF]

Click here for general Water and Sewer Utility Information frequently asked questions.

Below are questions and answers pertaining to the City of Eden Prairie's water and sewer utility billing.

Can't find what you're looking for?

Contact Utility Billing.

  • EP Bill Pay

    • How do I change my account information?

    • If I don’t have email can I still process an electronic payment?

    • How do I sign up for EP Bill Pay?

    • How does EP Bill Pay work?

    • What information do I need to sign up for EP Bill Pay?

    • What are some of the benefits of receiving and paying my bill electronically?

    • Why should I register to pay a bill using EP Bill Pay?

    • What are the costs for paying online?

    • What is Invoice Cloud?

    • Do I need to register to pay a bill?

    • Do I have to enter an email address to make a payment?

    • When I try to pay my bill, it asks for credit card information and I want to pay by electronic check.

    • Will I receive a confirmation email that my bill has been paid?

    • How do I find my customer number and account number to login?

    • I forgot my password. How do I find it?

    • Can more than one person pay bills online for the same account?

    • What forms of payment can I use with EP Bill Pay?

    • Can I still send in a paper check?

    • Which bills can I pay online?

    • How should I enter my credit card information?

    • How will I know that my payment has been accepted?

    • Can I use more than one payment method per transaction?

    • How long does it take for a credit card transaction to process if I pay online?

    • How long does it take for an electronic check/EFT (electronic funds transfer) transaction to process if I pay online?

    • Why did I get a paperless registration email?

    • Do I need to notify my bank or change bank accounts?

    • What information do I need to make a payment?

    • When can I pay?

    • Can I use a debit card to pay my bill?

    • Can I tell if my payment has been posted?

    • Will I have online access to my account?

    • How long will my payment history be maintained?

    • Will I be able to print a copy of my bill?

    • What if I had a recurring credit card set up before the City converted to EP Bill Pay?

    • What is Auto Pay?

    • Can I cancel Auto Pay?

    • I signed up for Auto Pay but do not see any information under “My scheduled payments.”

    • What are scheduled payments?

    • Can I schedule payments?

  • Water and Sewer Utility Billing

    • Does the City of Eden Prairie make a profit on its water and sewer utilities?

    • How do I submit a meter reading for moving purposes?

    • What if I can't pay my water bill?

    • How is the sewer charge on my water bill calculated?

    • How can I pay my water bill?

    • How can I change the name on a water bill?

    • What are the current water rates in Eden Prairie?

    • I just bought a house in Eden Prairie and have received an outstanding water bill. Do I have to pay this bill if I didn’t use the water?

    • Why is my water bill so high?

    • Why was my water bill "estimated?"

    • What is the repair-expansion project fund charge on my water bill?

    • When I move out of my house does the City turn off the water?

    • How do I contact Utility Billing customer service?

    • How much does paying online help the environment?