Water and Sewer Utility Billing FAQ

Frequently Asked Questions

The City's Utilities Division operates the water, sanitary sewer and storm sewer systems for the community.

These services are funded entirely by user fees — not by tax dollars. Therefore, the utility rate structure is designed to maintain the system as it ages and encourage water conservation. More than 75 percent of all residential customers fall in the 0-36,000 gallons range of water used per quarter.

Water and Sewer Utility Rates [PDF]

Click here for general Water and Sewer Utility Information frequently asked questions.

Below are questions and answers pertaining to the City of Eden Prairie's water and sewer utility billing.

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  • EP Bill Pay

    • Can I cancel Auto Pay?

    • Can I schedule payments?

    • Can I still send in a paper check?

    • Can I tell if my payment has been posted?

    • Can I use a debit card to pay my bill?

    • Can I use more than one payment method per transaction?

    • Can more than one person pay bills online for the same account?

    • Do I have to enter an email address to make a payment?

    • Do I need to notify my bank or change bank accounts?

    • Do I need to register to pay a bill?

    • How do I change my account information?

    • How do I find my customer number and account number to login?

    • How do I sign up for EP Bill Pay?

    • How does EP Bill Pay work?

    • How long does it take for a credit card transaction to process if I pay online?

    • How long does it take for an electronic check/EFT (electronic funds transfer) transaction to process if I pay online?

    • How long will my payment history be maintained?

    • How should I enter my credit card information?

    • How will I know that my payment has been accepted?

    • I forgot my password. How do I find it?

    • I signed up for Auto Pay but do not see any information under “My scheduled payments.”

    • If I don’t have email can I still process an electronic payment?

    • What are scheduled payments?

    • What are some of the benefits of receiving and paying my bill electronically?

    • What are the costs for paying online?

    • What forms of payment can I use with EP Bill Pay?

    • What if I had a recurring credit card set up before the City converted to EP Bill Pay?

    • What information do I need to make a payment?

    • What information do I need to sign up for EP Bill Pay?

    • What is Auto Pay?

    • What is Invoice Cloud?

    • When can I pay?

    • When I try to pay my bill, it asks for credit card information and I want to pay by electronic check.

    • Which bills can I pay online?

    • Why did I get a paperless registration email?

    • Why should I register to pay a bill using EP Bill Pay?

    • Will I be able to print a copy of my bill?

    • Will I have online access to my account?

    • Will I receive a confirmation email that my bill has been paid?

  • Water and Sewer Utility Billing

    • Does the City of Eden Prairie make a profit on its water and sewer utilities?

    • How can I change the name on a water bill?

    • How can I pay my water bill?

    • How do I contact Utility Billing customer service?

    • How do I submit a meter reading for moving purposes?

    • How is the sewer charge on my water bill calculated?

    • I just bought a house in Eden Prairie and have received an outstanding water bill. Do I have to pay this bill if I didn’t use the water?

    • What are the current water rates in Eden Prairie?

    • What if I can't pay my water bill?

    • What is the repair-expansion project fund charge on my water bill?

    • When I move out of my house does the City turn off the water?

    • Why is my water bill so high?

    • Why was my water bill "estimated?"