Frequently Asked Questions

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Below is a list of frequently asked questions.

Use the drop down menus below to search by category and department.

  • Adult Athletics

    • How can I find out if my game is canceled due to weather?

    • How can I join an adult athletics league?

    • Where can I find an item that I lost in an Eden Prairie City park or at the Eden Prairie Community Center?

  • Animal Control

    • How can I report a lost or missing animal?

    • What can I do about wild animal issues?

    • What ordinances apply to barking dogs?

    • What should I do if an animal bite occurs?

    • Where can I find information about dog licensing in Eden Prairie?

  • Art Center

    • Where can I find an item that I lost in an Eden Prairie City park or at the Eden Prairie Community Center?

    • Where can I find information about the Art Center?

  • Assessing

    • How can I find out if there is a special assessment on my property for streets projects?

    • How do I apply for homestead?

    • How do I find my market value and property class?

    • How is market value determined?

    • How is my property tax determined?

    • If my property value decreased, why did my taxes increase?

    • What are the tax benefits of owning a homestead?

    • What if I believe my property value or classification is incorrect?

    • What is a Disabled Veterans Value Exclusion?

    • What is a homestead?

    • What is a tax levy?

    • When do I apply for homestead?

    • Where can I get property tax information?

    • Who is eligible for homestead?

    • Why does it matter how I use my property?

  • Barbeque Grills

    • What regulations apply to the use of barbeque grills?

  • Building Inspections

    • How can I obtain a plot of my home or plat of my lot lines?

    • Where can I find the online building permits (ePermits) issued by the City?

  • Cable Television

    • Are cable TV rates regulated?

    • Are Eden Prairie's cable TV franchise agreements available online?

    • Does any company have an exclusive agreement to provide cable service in Eden Prairie?

    • Does the City decide which cable channels are available in Eden Prairie?

    • How do I resolve an issue with my cable TV provider?

    • What are my options in Eden Prairie for cable TV?

    • When do the cable TV franchise agreements expire?

    • Where can I find more information about public access television?

  • Citations

    • How can I contest a traffic citation?

    • How can I learn more about paying a ticket or requesting an administrative hearing?

    • How can I locate a towed vehicle?

  • City Administration

    • How can I find out if there is a special assessment on my property for streets projects?

    • How do I apply for homestead?

    • How do I find my market value and property class?

    • How is market value determined?

    • How is my property tax determined?

    • If my property value decreased, why did my taxes increase?

    • What are the tax benefits of owning a homestead?

    • What if I believe my property value or classification is incorrect?

    • What is a Disabled Veterans Value Exclusion?

    • What is a homestead?

    • What is a tax levy?

    • When do I apply for homestead?

    • Where can I find a list of current City job postings?

    • Where can I find a list of public notices?

    • Where can I find more information about public access television?

    • Where can I get property tax information?

    • Who is eligible for homestead?

    • Why does it matter how I use my property?

  • City Council

    • Can I address the City Council at a meeting?

    • How can I contact the Mayor and City Council?

    • How can I watch City Council meetings?

    • When does the City Council hold meetings?

    • Where can I find a calendar of upcoming events and meetings?

    • Where can I find City Council meeting agendas and minutes?

  • Codes and Policies

    • Can I get an exemption from the City's Lawn Watering Restrictions if I have new landscaping?

    • Can I have a garage sale sign?

    • Do I need a license to rent my home in Eden Prairie?

    • How do I request temporary parking/no parking signs?

    • How long can I park on a City street?

    • What are the lawn watering restrictions in Eden Prairie?

    • What ordinances apply to barking dogs?

    • What ordinances apply to residential garage sales?

    • What ordinances apply to storage containers for solid waste and recycling?

    • What ordinances apply to the storage of junk cars and recreational vehicles on private property?

    • What ordinances apply to the storage of yard waste?

    • What ordinances apply to yard maintenance and weed control on private property?

    • What parking regulations apply during a snow emergency?

    • What regulations apply to fences?

    • What regulations apply to home businesses?

    • What regulations apply to in-ground swimming pools?

    • What regulations apply to park land abutting my private property lines?

    • What regulations apply to recreational fires?

    • What regulations apply to residential driveways?

    • What regulations apply to residential setbacks?

    • What regulations apply to temporary signs for selling or leasing properties?

    • What regulations apply to the use of barbeque grills?

    • Where can I apply for a lawn watering exemption permit?

    • Where can I find a list of City Code ordinances?

    • Where can I find information about land alteration and engineering permits?

    • Where can I park a recreational vehicle (RV) on my property?

    • Who handles snow removal on sidewalks and trails?

    • Who handles snow removal on streets?

  • Commissions

  • Communications

    • How can I receive email notifications from the City?

    • How can I receive emergency notifications from the City of Eden Prairie?

    • How can I receive news releases issued by the City?

    • How can I watch City Council meetings?

    • Is the City of Eden Prairie on Facebook?

    • Where can I find a list of public notices?

    • Where can I find more information about public access television?

  • Community Center

    • Can I host a birthday party at the Community Center?

    • Can I pay my Community Center membership up front for a year?

    • Can I rent a meeting room at the Community Center?

    • Can I suspend my membership if I go away for the winter?

    • Do I have to be an Eden Prairie resident to use the Community Center or become a member?

    • Does the Community Center offer insurance reimbursement programs?

    • How can I pay for my Community Center membership?

    • How do I view my membership visits and billing receipts?

    • Is there an extra fee to add someone to my membership?

    • What are the Community Center membership rates and benefits?

    • When becoming a Community Center member, am I required to sign an agreement?

    • Where can I find an item that I lost in an Eden Prairie City park or at the Eden Prairie Community Center?

    • Why do I have to pay an enrollment fee to become a Community Center member?

  • Community Center Room Rentals

    • Am I allowed to arrive early to decorate?

    • Am I allowed to decorate the room I have rented?

    • Am I allowed to play music at my event?

    • Am I allowed to serve alcohol at my event?

    • Are outlets available in all of the rooms?

    • Are there any restrictions regarding candles at birthday celebrations?

    • Can I rent the Prairie Play Zone?

    • Can I tour the room before making a decision?

    • How are the rooms arranged?

    • How do I access my room rental the day of the event?

    • How do I secure a Community Center room reservation?

    • Is there a list of approved caterers which must be used?

    • What are the room rental restrictions, set up times and clean up requirements?

    • What is included with my room rental?

    • What is the Community Center room rental cancellation policy?

    • What size are the tables that are included with my room rental?

    • Where can I find an item that I lost in an Eden Prairie City park or at the Eden Prairie Community Center?

  • Community Events

    • Does the City set hours for trick or treating on Halloween?

    • How can I find out if a community event is canceled due to weather?

    • Where can I find a calendar of upcoming events and meetings?

    • Where can I find an item that I lost in an Eden Prairie City park or at the Eden Prairie Community Center?

    • Where can I find information about the Eden Prairie Players?

    • Where can I view a schedule of children's performances at Staring Lake Amphitheatre?

    • Where can I view a schedule of musical performances at the Staring Lake Amphitheatre?

  • Community Gardens

    • Am I allowed to use pesticides or weed killer?

    • Are bathrooms available at all Community Garden sites?

    • Can I find out who is gardening next to me?

    • Can I request a specific garden plot, or a specific area within the garden?

    • Do I need to put up a fence around my garden plot?

    • Does the City provide equipment or seeds?

    • How can I be added to the wait list for next year?

    • How can I rent a community garden plot?

    • How likely is it that I will get a community garden plot?

    • How many plots are available at each location?

    • How much does it cost to rent a garden plot?

    • Is there a type of plant that most gardeners grow?

    • Is water available at all locations?

    • The garden next to me appears to be abandoned. Can I take it over?

    • What community garden plot sizes are available?

    • What do most people grow at their community garden plot?

    • What if I don't like the size or location of the garden plot I've been assigned?

    • What if I only want Pioneer Park community garden plot?

    • What is a community garden?

    • When am I notified of my Community Garden plot location?

    • When can I start planting in my Community Garden plot?

    • When do I need to clean up my garden?

    • When is my check cashed or my credit card payment applied?

    • Where are Eden Prairie community garden plots located?

    • Where can I find information about renting a community garden plot?

    • Who are community gardeners?

    • Who can rent a community garden?

    • Who is considered a returning gardener?

    • Will my garden plot be tilled?

  • Crime Statistics

    • How can I obtain crime statistics and information?

  • Eden Prairie Liquor

    • How late are Eden Prairie Liquor stores open?

    • What is the Wine Club?

    • Where are the liquor stores located in Eden Prairie?

    • Why does the City operate municipal liquor stores?

    • Why is there an Eden Prairie Liquor blog?

  • Eden Prairie Schools

  • Emergency Preparedness

    • How can I receive emergency notifications from the City of Eden Prairie?

    • How can I register the location of my AED with emergency responders?

    • How can I volunteer to help in an emergency?

  • EPTV Channel 16

    • How can I watch City Council meetings?

    • Where can I find more information about government access television?

    • Where can I find more information about public access television?

  • Fire Prevention

    • How often should I replace my carbon monoxide detector and batteries?

    • How often should I replace my smoke detector and batteries?

    • What regulations apply to recreational fires?

    • What regulations apply to the use of barbeque grills?

  • Flying Cloud Airport

  • Homestead Information

    • What are the tax benefits of owning a homestead?

    • What is a homestead?

  • Housing and Community Services

    • Does the City offer any programs to assist in making home repairs?

    • Does the City offer any programs to help people buy homes?

    • Is there any affordable rental housing in Eden Prairie?

  • Licenses and Permits

    • Do I need a license to rent my home in Eden Prairie?

    • How can I obtain a fire, inspection or permit report?

    • How do I apply for a Land Alteration Permit?

    • How do I apply for a permit to do work in the City's right of way?

    • How do I apply for an Administrative Land Division and/or Combination?

    • How do I request temporary parking/no parking signs?

    • What are the City's guide specifications for engineering consultants and contractors?

    • Where can I apply for a lawn watering exemption permit?

    • Where can I find information about dog licensing in Eden Prairie?

    • Where can I find information about land alteration and engineering permits?

    • Where can I find information about oversize/overweight vehicle permits?

    • Where can I find information about planning and zoning development permits?

    • Where can I find the online building permits (ePermits) issued by the City?

  • News Releases

    • How can I receive incident briefs and crime alerts from the Police Department?

    • How can I receive news releases issued by the City?

  • Outdoor Center

    • Where can I find an item that I lost in an Eden Prairie City park or at the Eden Prairie Community Center?

    • Where can I find information about the Outdoor Center?

    • Where can I find more information about the Staring Lake Observatory?

  • Park Facilities

    • Where can I find a list of parks and park amenities in Eden Prairie?

    • Where can I find a map of walking and biking trails in Eden Prairie?

    • Where can I find an item that I lost in an Eden Prairie City park or at the Eden Prairie Community Center?

    • Where can I find information about dog parks in Eden Prairie?

    • Where can I find information about groomed ski trails in Eden Prairie?

    • Where can I find information about outdoor skating rinks in Eden Prairie?

    • Where can I find information about renting a park facility for private use?

    • Where can I find information about the Staring Lake Sledding Hill?

    • Where can I find more information about the Staring Lake Observatory?

  • Park Facility Rentals

    • Am I allowed to serve alcohol?

    • Are outlets available?

    • Are there any restrictions to cooking at my park facility rental site?

    • Are there restrictions regarding candles, flames or decorations?

    • Can I choose my own caterer or must I choose from a list of approved caterers?

    • Can I get a refund for my park facility reservation if the weather is poor?

    • Can I reserve an athletic field such as a baseball diamond, soccer field, and tennis or volleyball court?

    • Can I schedule a tour of a site before making a reservation?

    • Can I use a propane or electrical heating device at my park facility rental?

    • Can we have a DJ or band play at our event?

    • How are the rental sites arranged?

    • How do I secure a park facility reservation?

    • How late can my guests and I stay at the facility?

    • Is sound equipment available for rent at any of the park facilities?

    • Is the park facility site heated or air conditioned?

    • What are the rental rates? Is there a security or a damage deposit?

    • What are the requirements for the use of tents at parks?

    • What are the restrictions, set-up times and clean-up requirements for a park facility rental?

    • What is included in my rental?

    • What is the cancelation policy for park facility rentals?

    • What types of tables and chairs are available with my park facility rental?

    • Where can we park our vehicles or large cooking devices?

    • Who will be my contact and how will I get into my rental site?

  • Park Maintenance

    • How can I volunteer to help clean up a City park?

    • Who handles snow removal on sidewalks and trails?

  • Park Property

    • How is market value determined?

    • What regulations apply to park land abutting my private property lines?

    • Who handles snow removal on sidewalks and trails?

  • Planning and Zoning

    • Can I have a garage sale sign?

    • How can I identify electric, gas, sewer and water lines before I dig?

    • How can I obtain a plot of my home or plat of my lot lines?

    • How do I apply for a permit to do work in the City's right of way?

    • How do I apply for an Administrative Land Division and/or Combination?

    • How do I find the zoning information on a particular property?

    • Is lawn maintenance required?

    • What are the City's guide specifications for engineering consultants and contractors?

    • What regulations apply to fences?

    • What regulations apply to home businesses?

    • What regulations apply to in-ground swimming pools?

    • What regulations apply to parking on private property?

    • What regulations apply to parking on public streets?

    • What regulations apply to residential driveways?

    • What regulations apply to residential setbacks?

    • What regulations apply to temporary signs for selling or leasing properties?

    • Where can I build on my property?

    • Where can I find information about planning and zoning development permits?

    • Where can I find the online building permits (ePermits) issued by the City?

    • Where can I park a recreational vehicle (RV) on my property?

    • Where can I plant trees and shrubs on my property?

    • Where can I put a driveway on my property?

  • Program Registration

  • Property Taxes

    • How can I find out if there is a special assessment on my property for streets projects?

    • How do I apply for homestead?

    • How do I find my market value and property class?

    • How is my property tax determined?

    • If my property value decreased, why did my taxes increase?

    • What if I believe my property value or classification is incorrect?

    • What is a Disabled Veterans Value Exclusion?

    • What is a homestead?

    • What is a tax levy?

    • When do I apply for homestead?

    • Where can I get property tax information?

    • Who is eligible for homestead?

    • Why does it matter how I use my property?

  • Public Data Requests

  • Recreational Fires

    • What regulations apply to recreational fires?

  • Recycling and Solid Waste

    • Does the City have a recycling drop off location?

    • Does the City provide recycling and solid waste collection?

    • How do I get a recycle bin?

    • What types of plastic can I recycle?

    • Where can I dispose of electronics?

    • Where can I dispose of household hazardous waste?

    • Where can I dispose of yard waste?

    • Where can I find a Waste Collector License application?

  • Rental Housing Licensing

    • Do I need a license to rent my home in Eden Prairie?

  • Reports

    • How can I obtain a background report on myself?

    • How can I obtain a copy of a Police report?

    • How can I obtain a fire, inspection or permit report?

    • How can I obtain information on restraining orders?

  • Senior Center

    • Where can I find an item that I lost in an Eden Prairie City park or at the Eden Prairie Community Center?

    • Where can I find information about the Senior Center?

  • Services

    • How can I locate a towed vehicle?

    • How can I obtain a background report on myself?

    • How can I obtain a fingerprint card?

    • How can I obtain information on restraining orders?

    • How can I schedule a car seat safety inspection?

    • How can I schedule a fire station tour?

    • Where can I drop off expired fire extinguishers?

    • Who can I call if I'm locked out of my car?

  • Streets and Engineering

    • How can I find out if there is a special assessment on my property for streets projects?

    • How do I apply for a permit to do work in the City's right of way?

    • How do I report a pothole or street damage?

    • How do I report a street light in need of repair?

    • How do I report a traffic signal that isn't working properly?

    • How do I report an obstructed storm drain?

    • How do I request temporary parking/no parking signs?

    • How do I reserve barricades and flashers for block parties?

    • What are the City's guide specifications for engineering consultants and contractors?

    • What are the road weight restrictions within the City?

    • What if my property is damaged by a snow plow?

    • Where can I find information about oversize/overweight vehicle permits?

    • Where can I find information about road construction projects?

    • Who handles snow removal on sidewalks and trails?

    • Who handles snow removal on streets?

  • Water and Sewer Utility Billing

    • Does the City of Eden Prairie make a profit on its water and sewer utilities?

    • How can I change the name on a water bill?

    • How can I pay my water bill?

    • How do I contact Utility Billing customer service?

    • How do I submit a meter reading for moving purposes?

    • How is the sewer charge on my water bill calculated?

    • How much does paying online help the environment?

    • I just bought a house in Eden Prairie and have received an outstanding water bill. Do I have to pay this bill if I didn’t use the water?

    • What are the current water rates in Eden Prairie?

    • What if I can't pay my water bill?

    • What is the repair-expansion project fund charge on my water bill?

    • When I move out of my house does the City turn off the water?

    • Why is my water bill so high?

    • Why was my water bill "estimated?"

  • Water and Sewer Utility Information

    • Can I get an exemption from the City's Lawn Watering Restrictions if I have new landscaping?

    • Can I make an appointment to get my water turned back on?

    • Does a City maintenance person have to come inside the house to turn the water on?

    • Does the City of Eden Prairie make a profit on its water and sewer utilities?

    • How are water meter readings conducted?

    • How do I know if there is lead in my drinking water?

    • How do I shut off my water?

    • How does lead get into household water?

    • Is the fluoride and chlorine in my drinking water safe?

    • What are the appointment hours for meter repairs?

    • What are the lawn watering restrictions in Eden Prairie?

    • What can I do to improve water pressure?

    • What causes the rusty color in my water?

    • What chemicals are used in the treatment of Eden Prairie’s water?

    • What do I do if water is leaking near the water meter or if water is coming out of the ground in my yard or in the street?

    • What if I have a water leak?

    • What if I only have cold water?

    • What if my water has an unusual odor?

    • What is the metal fixture in my yard or driveway?

    • What is the hardness of City water?

    • What is the repair-expansion project fund charge on my water bill?

    • What is typical water usage?

    • What uses the most water in my house?

    • When my water comes out of the tap, it looks cloudy, but then clears up. Should I be concerned?

    • Where can I apply for a lawn watering exemption permit?

    • Where can I find information about Eden Prairie drinking water quality?

    • Where is my water meter and how do I read it?

    • Who is responsible for maintenance of meters, meter valves and the water service lines?

    • Who should I call if I have a water emergency?

    • Why is my water off?

  • Water Quality

    • Are there more pollutants in drinking water today than there were 25 years ago?

    • Do I need to take special precautions with drinking water?

    • Do we have less water than we did 100 years ago?

    • How do I know if there is lead in my drinking water?

    • How does lead get into household water?

    • Is “new” water better than treated water?

    • Is it true that once you use water, it's gone?

    • Is the fluoride and chlorine in my drinking water safe?

    • What causes the rusty color in my water?

    • What chemicals are used in the treatment of Eden Prairie’s water?

    • What if my water has an unusual odor?

    • What is the hardness of City water?

    • When my water comes out of the tap, it looks cloudy, but then clears up. Should I be concerned?

    • Where can I find information about Eden Prairie drinking water quality?