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Below you will find a list of frequently asked questions.

Use the drop down menus below to search by category and department.

Does Comcast have an exclusive agreement to provide cable service in Eden Prairie?
Are cable TV rates regulated?
Is the Comcast franchise ordinance available online?
Does the City decide which cable channels are available in Eden Prairie?
What are my options in Eden Prairie for cable TV?
How do I resolve an issue with Comcast?
Can I suspend my membership if I go away for the winter?
Where can I find more information about public access television?
How can I obtain a plot of my home or plat of my lot lines?
What parking regulations apply during a snow emergency?
What ordinances apply to the storage of yard waste?
What ordinances apply to yard maintenance and weed control on private property?
What ordinances apply to storage containers for solid waste and recycling?
What ordinances apply to the storage of junk cars and recreational vehicles on private property?
How long can I park on a City street?
What do I do if water is leaking near the water meter or if water is coming out of the ground in my yard or in the street?
Why is my water off?
Can I make an appointment to get my water turned back on?
What are the appointment hours for meter repairs?
What can I do to improve water pressure?
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Q: Does Comcast have an exclusive agreement to provide cable service in Eden Prairie?
A:

No. The City's franchise agreement with Comcast is nonexclusive.

 

Q: Are cable TV rates regulated?
A:
Under federal law, the City and the FCC are prevented from regulating cable rates. It would take federal legislation to change that situation. The FCC believes that as competition and choices expand, consumers will have access to more services and that prices will eventually be controlled by competition.

In the meantime, the FCC says that consumers should expect an explanation from cable companies whenever rates are raised, particularly when the company attributes price hikes to increases in the cost of obtaining programming.

 

Q: Is the Comcast franchise ordinance available online?
A:
Q: Does the City decide which cable channels are available in Eden Prairie?
A:

Only Comcast can decide which channels it will carry. The City has no legal authority to determine which channels the cable operator carries. The company periodically surveys customers for viewing preferences. Submit programming requests directly to Comcast at 612-522-2000 or 800-934-6489.

 

Q: What are my options in Eden Prairie for cable TV?
A:

Comcast is the only cable television provider in Eden Prairie. For satellite television, the two options are DISH Network and CenturyLink (DIRECTV).

 

Q: How do I resolve an issue with Comcast?
A:

You should always contact Comcast first when you have an issue. In many cases, the customer service representatives at Comcast will be able to assist you and solve your problem.

Comcast Customer Service
612-522-2000 or 800-934-6489

If you are unable to resolve your issue after calling customer service, contact:

Comcast Corporate Complaints
mn_corporatecomplaints@cable.comcast.com

If you have a cable television service issue that Comcast has not been resolved to your satisfaction, contact:

Brian T. Grogan
Southwest Suburban Cable Commission Attorney
612-877-5340

Federal Communications Commission (FCC)
1-888-CALL-FCC (1-888-225-5322)

Since January 2013, Comcast customers have been experiencing rate changes on their bills. The following memo to the Southwest Cable Commission from the Commission's attorney outlines the issues.

Comcast's Rate Changes [PDF]

 

Q: Can I suspend my membership if I go away for the winter?
A:
You may suspend your membership for 4 months in a 12 month period. If you suspend your membership you will only be charged a $5 monthly suspension fee to maintain your membership. We must receive your suspension request by the 20th of the month to begin the suspension for the next month.
Q: Where can I find more information about public access television?
A:
The Southwest Suburban Cable Commission represents the cities of Eden Prairie, Edina, Hopkins, Minnetonka and Richfield, and manages the public, educational and governmental (PEG) access channels available to Comcast cable television subscribers.


The playback of educational and public access programming for Southwest Suburban Cable Commission member cities — called Southwest Community Television — is coordinated by the City of Edina and its community television administrator.

 Click here to learn more about Southwest Community Television.

Q: How can I obtain a plot of my home or plat of my lot lines?
A:

A plot of your home, also known as a "Site Survey" or "Certificate of Survey" may be available in the Building Inspections Division at 952-949-8342.

If you would like a subdivision plat showing where your lot lines are within your subdivision contact the Engineering Division at 952-949-8407.

Not all properties in Eden Prairie are part of a subdivision plat. The plats in the Engineering Division may not be the same as the legally recorded plats. Legally recorded plats are available through Hennepin County.

For more information, contact the Engineering Division at 952-9494-8407.

Q: What parking regulations apply during a snow emergency?
A:

When a snow emergency is declared, all vehicles must be removed from City streets to allow for efficient snow removal operations. In a typical snowstorm, plowing begins at 3 a.m.

Visit the Snow Removal page for more information.

City Code 8.15 [PDF]

Q: What ordinances apply to the storage of yard waste?
A:

All yard waste must be disposed of within one week unless it is being composted in an approved composting area/container.

Yard waste is solid waste generated from landscaping and lawn care activities, such as mowing, trimming, gardening or raking. Yard waste materials consist of grass clippings, twigs, tree and brush clippings, straw, pine needles, tree branches, soft vegetative garden waste and leaves.

For more information, see City Code Chapter 9.01 [PDF].

Q: What ordinances apply to yard maintenance and weed control on private property?
A:

It is prohibited to allow vegetation to grow to a height greater than 10 inches, or allow such vegetation to go to seed.

For more information, see City Code 9.71, subd 2 [PDF].

Q: What ordinances apply to storage containers for solid waste and recycling?
A:

Storage containers for Single Family Dwellings, Multiple Family Dwellings or Commercial Establishments must be stored at least 20 feet from the property line. Storage containers stored within a front yard must be screened from the public street with an opaque fence or coniferous landscape material. Storage containers for Solid Waste, Recyclable Materials or Yard Waste may be set curbside 24 hours prior to the scheduled pickup. The storage containers must be removed from curbside within 24 hours after the scheduled pickup.

For more information, see City Code Chapter 9.01, subd 3 [PDF].

Q: What ordinances apply to the storage of junk cars and recreational vehicles on private property?
A:

It is unlawful to park or store any unlicensed, unregistered or inoperable motor vehicle, furniture, household furnishings or appliances, or parts or components thereof on any property, public or private, unless housed within a building.

For more information, see City Code Chapter 9.37 [PDF].

Q: How long can I park on a City street?
A:

It is unlawful for any person to stop, park or leave standing any vehicle upon any street for a continuous period in excess of 24 hours.

For more information, see City Code Chapter 8.07, subd 1 [PDF].

Q: What do I do if water is leaking near the water meter or if water is coming out of the ground in my yard or in the street?
A:

Between 7 a.m. and 3:30 p.m. on weekdays, contact the Utilities Division at 952-949-8407.

After 3:30 p.m. on weekdays or on weekends, contact the Police Department at 952-949-6200.

Q: Why is my water off?
A:

First, make sure that the valves at your water meter were not accidently turned off.

There may be construction in the area, repairs or an emergency that resulted in the water being shut off.

When a water system repair is scheduled by the City, the Utilities Division sends people door-to-door at least 24 hours in advance of the repair, leaving notices at each address served by the system which will be shut off. If the repair is an emergency, City crews make every effort to contact residents by going door-to-door prior to the shut off.

If you suddenly have no water during a particularly cold snap, you may have frozen pipes. Call the Utilities Division at 952-949-8407 for advice on how to proceed or call the Police Department at 952-949-6200 if the problem occurs after hours.

Do not simply warm the area and leave – frozen pipes are usually broken by the ice inside the pipes and may not leak until they thaw. You may wind up with a flood.

Q: Can I make an appointment to get my water turned back on?
A:

Call the Utilities Division at 952-949-8407 to schedule an appointment.

Once the water is turned on, a walk-through of the property must be done to ensure that no flooding or damage is going to be caused by frozen pipes, open faucets, etc. and to ensure the water meter is working properly.

Q: What are the appointment hours for meter repairs?
A:

Meter repair appointments are scheduled Monday through Friday with the first time at 7:30 a.m. and the last time at 2:30 p.m.

Contact the Utilities Division at 952-949-8407 for an appointment.

Q: What can I do to improve water pressure?
A:

If a recent loss of water pressure has occurred at all the faucets in the building, make sure the meter valves next to the water meter are open. If the meter valves are open and the recent loss of water pressure persists, contact the Utilities Division at 952-949-8407.

If low water pressure has been a long-term problem and there are no apparent water leaks, some or all of these items may cause poor water pressure:

  • Meter valves and other valves not fully open.
  • Clogged screens on faucets.
  • Faulty pressure-reducing valve (not every home has this device).
  • Faulty pressure-boosting pump (only some properties have a booster pump).
  • Corroded plumbing (in older construction homes).

You may need to contact a plumber for professional advice if the problem stems from within the home. Maintenance on all water piping on private property is the responsibility of the property owner. The City advises homeowners to seek advice and obtain bids from at least three licensed plumbers who are familiar with low-water pressure problems.

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