The City’s strategy for providing services to the community focuses on making transactions convenient and easy for the public, and more efficient for City staff by reducing the time and cost of managing requests.
Eden Prairie residents can do business with the City in person,
via mail, by phone and online. In order to allow the public to engage
with and conduct business on their own terms, we are continually looking
for new ways to make it easier and more efficient to interact with the
Intuitive Website — The City’s website navigation is designed for a user-friendly experience
by offering several ways to find the same information. Homepage
graphics provide one-click access to the most frequently visited topics
on the website, as determined by research conducted prior to designing
the site. The “I Want To…” menu provides a quicker way for the public to find the most frequently requested information.
Contact Us — If you can’t find the answer
you’re looking for on the website, there are several ways you can
“contact us” and receive a response within one business day: submit a
Contact Us online form, call the number listed on the Contact Us form
or contact a staff member directly via the phone or email address listed
in the staff directory.
EP SEE CLICK FIX — Residents can use their mobile devices to take a picture of
something that needs to be fixed – such as a pothole or damaged
playground equipment – and submit the geographic location automatically
(using GPS technology), along with the photo, directly to the
appropriate City staff member(s) who can resolve the issue. Once fixed,
the individual who reported the issue is notified.
Frequently Asked Questions — The most
frequently asked questions (FAQs) to the City have been compiled into a
list of questions and answers organized by department and subject area,
and are accessible in a variety of locations on the website. The list
is continually updated as we receive new questions.
Mobile Website — When users access the City
website with a mobile device, the mobile version of the site is
automatically displayed, which is compatible with all major smart phone
operating systems, including Android, Blackberry, iPhone, Windows and more.
Online Transactions — The City currently offers several services that can be conducted online, such as eUtilityBilling for water and sewer customers, ePermits for building permits and online Parks and Recreation program registration. Online services will continue to grow as technology and funding allows.
Stay Connected — The Stay Connected page of the website lists the various ways you can receive information and engage with the City, such as CITY NEWS email subscriptions, CITY BLOGS and Facebook.