The Eden Prairie Police Department blog provides an opportunity for the public to learn more about the people who work there — their stories, their lives, their work in Eden Prairie and their thoughts on topics from driving to dogs.
Thank You Dispatchers!
This week is National Telecommunicators Week and in honor of that, we’d like to publicly thank the thirteen EPPD dispatchers who help keep our residents, officers and firefighters safe. In 2018, Eden Prairie Dispatchers managed 52,278 calls for service. The types of calls ranged from car lockouts (970) to shoplifting (323) to death investigations (57).
Our dispatchers know our officers and firefighters, as well the city itself – its infrastructure, streets, parks, shopping areas, schools, etc. – and are therefore able to provide customized service to people who call 911. In fact, two of our dispatchers have been with us since the Eden Prairie Dispatch Center opened in September 1990.
In addition to answering emergency calls, our dispatchers also handle non-emergency calls that come into the city after hours including issues with city utilities, blocked roads or inoperable traffic signals. Dispatchers are able to handle those after-hours inquiries immediately rather than requiring callers to wait until City Center is open the next morning.
Here in Eden Prairie, we are fortunate to have a dedicated, professional group of dispatchers who help keep our community safe and we are happy to honor them this week.