Service Delivery

The City’s strategy for providing services to the community focuses on making transactions convenient and easy for the public, and more efficient for City staff by reducing the time and cost of managing requests.

Eden Prairie residents can do business with the City in person, via U.S. mail, by phone and online. In order to allow the public to engage with and conduct business on their own terms, we are continually looking for new ways to make it easier and more efficient to interact with the City.

Online Transactions
The City currently offers several services that can be conducted online, such as EP Bill Pay for water and sewer customers, the ePermits Portal for building permits,Parks and Recreation program registration and dog licenses. Online services continue to grow as technology and funding allow.

Intuitive, Accessible Website
The City’s search-centric website is designed for a user-friendly experience by offering several ways to find the same information. Homepage graphics provide one-click access to the most frequently visited topics on the website. The “I Want To…” menu provides a quicker way for the public to find the most frequently requested information.

Accessibility standards are also incorporated into the design and maintenance of the City website, ensuring equal access for all people regardless of ability or method of access.

Plain Language
The City is committed to communicating to the public using language that is easy to understand. This effort is a continual work in progress and stems from the Plain Writing Act of 2010, which requires all federal agencies to write "clear government communication the public can understand and use."

Contact Us
If you can’t find the answer you’re looking for on the website, there are several ways you can “contact us” and receive a response within one business day: submit a Contact Us online form, call the number listed on the Contact Us form, or contact a staff member directly via the phone number or email link listed in the staff directory.

Residents can use their mobile devices to take a picture of something that needs to be fixed — such as a pothole or damaged playground equipment — and submit the geographic location automatically (using GPS technology), along with the photo, directly to the appropriate City staff member(s) who can resolve the issue. Once fixed, the individual who reported the issue is notified.

Frequently Asked Questions
The most frequently asked questions (FAQs) to the City have been compiled into a list of questions and answers organized by department and subject area, and are accessible in a variety of locations on the website. The list is continually updated as we receive new questions.

Stay Connected
The Stay Connected page of the website lists the various ways you can receive information and engage with the City, such as CITY NEWS email/text subscriptions, an online engagement platform, and social media sites, such as Facebook, Twitter and Nextdoor.