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Temporary Order on Outdoor Customer Service Areas

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May 21, 2020 City Manager Order

Pursuant to Mayoral Proclamation and Council Resolution, the City of Eden Prairie has declared a Peace Time Emergency due to the COVID-19 Health Pandemic.

In furtherance of the federal, state and local government response, there is a need to provide multiple additional and alternative customer service areas on commercial sites in order to limit forward facing exchanges between customers and employees, and to promote physical and social distancing between persons engaged in business activities within the City.

Effective immediately, and notwithstanding any city code provision to the contrary, any business located in a commercial or industrial zone may establish drive-up or drive-thru areas, customer ordering, waiting or pick-up areas, or customer seating or service areas on its property to facilitate safe commercial activity conducted consistent with federal and state orders or guidelines. The temporary outdoor use may occur in parking areas or green space areas without need for a variance.

No city permits are required prior to establishing these customer areas, but operators must prepare a traffic management plan and provide on-site traffic and operational management. Customer waiting, seating or service areas must not impede sidewalk usage nor block disabled person parking spaces or ramps, nor shall any activity create nuisance conditions for abutting properties.

On-site signage and storage is authorized as well as limited on-site directional signage. Temporary tables, tents and sun shelters may be erected, but any structure requiring state building and fire code permits must submit plans and permit applications for accelerated review by city staff. If liquor is to be dispensed or consumed in the proposed temporary customer areas, the licensee must obtain a modification to their defined premises area in their liquor licenses.

The terms and conditions of this order may be modified or clarified by subsequent order and those changes may have retroactive effect.

This order will continue indefinitely until repealed by subsequent city manager order or council action, or until termination of the state of emergency.

Effective this 21st day of May 2020.

Rick Getschow Signature



Rick Getschow

City Manager

Temporary Outdoor Dining Registration Form [PDF]

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