Water and Sewer Utility Billing Procedures

Contact Us
  • Billing Procedures

    • Billing Adjustment for Water Leak

    • Estimated Readings

    • Moving In/Out

    • Owner/Tenant Property

    • Payment Agreement

    • Request for Additional Water Meters

 

Utility Billing FAQ

  • EP Bill Pay

    • Can I cancel Auto Pay?

    • Can I schedule payments?

    • Can I still send in a paper check?

    • Can I tell if my payment has been posted?

    • Can I use a debit card to pay my bill?

    • Can I use more than one payment method per transaction?

    • Can more than one person pay bills online for the same account?

    • Do I have to enter an email address to make a payment?

    • Do I need to notify my bank or change bank accounts?

    • Do I need to register to pay a bill?

    • How do I change my account information?

    • How do I find my customer number and account number to login?

    • How do I sign up for EP Bill Pay?

    • How does EP Bill Pay work?

    • How long does it take for a credit card transaction to process if I pay online?

    • How long does it take for an electronic check/EFT (electronic funds transfer) transaction to process if I pay online?

    • How long will my payment history be maintained?

    • How should I enter my credit card information?

    • How will I know that my payment has been accepted?

    • I forgot my password. How do I find it?

    • I signed up for Auto Pay but do not see any information under “My scheduled payments.”

    • If I don’t have email can I still process an electronic payment?

    • What are scheduled payments?

    • What are some of the benefits of receiving and paying my bill electronically?

    • What are the costs for paying online?

    • What forms of payment can I use with EP Bill Pay?

    • What information do I need to make a payment?

    • What information do I need to sign up for EP Bill Pay?

    • What is Auto Pay?

    • What is Invoice Cloud?

    • When can I pay?

    • When I try to pay my bill, it asks for credit card information and I want to pay by electronic check.

    • Which bills can I pay online?

    • Why did I get a paperless registration email?

    • Why should I register to pay a bill using EP Bill Pay?

    • Will I be able to print a copy of my bill?

    • Will I have online access to my account?

    • Will I receive a confirmation email that my bill has been paid?

  • Water and Sewer Utility Billing

    • Does the City of Eden Prairie make a profit on its water and sewer utilities?

    • How can I change the name on a water bill?

    • How can I pay my water bill?

    • How do I contact Utility Billing customer service?

    • How do I submit a meter reading when I move?

    • How is the sewer charge on my water bill calculated?

    • I just bought a house in Eden Prairie and have received an outstanding water bill. Do I have to pay this bill if I didn’t use the water?

    • What are the current water rates in Eden Prairie?

    • What if I can't pay my water bill?

    • What is the base charge on my water bill?

    • When I move out of my house does the City turn off the water?

    • Why is my water bill so high?

    • Why was my water bill "estimated?"